These account closure terms outline how Spinjoys Casino handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany spinjoys.com.de. The purpose is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I cover both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Coverage of These Account Closure Terms
These terms apply to Spinjoys Casino accounts belonging to users with a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles in which German regulatory requirements might be relevant. The scope covers closures requested by you, closures I perform for compliance or security reasons, and closures that follow a regulatory instruction. They operate together with my general terms and applicable law.
I could modify these closure terms occasionally, but changes shall not impact a closure request already in progress save when the law requires it. If any condition is unclear, obtain independent advice before making a request. The language of the operational account record remains English, but Germany users are able to contact my support team for explanations.
Verification Requirements Prior to Account Closure
Before I finalise a closure, I might ask you to supply a valid government-issued ID, proof of address, and proof of your payment method. For Germany users, this fulfils my obligation to maintain accurate records and block unauthorised access. I will not process a closure if the identity information you provided earlier clashes with the request.
Send documents through the secure upload link I provide. I do not require you to transmit sensitive files by unencrypted email. The verification step might add a short delay, but it is necessary to safeguard your funds and my platform. I keep verification records according to the retention rules described later in these terms.
Compliance Closure and Required Steps
I might need to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I detect fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not require your consent, and I can act immediately to protect the integrity of the platform and other users.
When I implement a mandatory measure, I will notify you of the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I note the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Outstanding Balances and Payout Rights
A voluntary closure does not remove your right to cash out real-money funds not subject to a lawful restriction. After I close the account, I will determine the withdrawable balance and transfer it to a payment method that satisfies my verification checks. Germany users should ensure the payment method aligns with the original deposit source where possible. That reduces delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I complete required checks. I will pay out the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you are due to pay any amount to Spinjoys Casino, I may offset that debt before sending back the remaining balance.
Account Closure Process
To shut down your account by choice, submit a formal request via the contact details provided in my help centre. I request you to state your associated email address and the purpose for closure so I can process the request efficiently. I could request a final identity confirmation before carrying out the termination. My support team will acknowledge the request and provide you a reference number.
After I obtain a complete request, I usually complete voluntary closure inside five business days. If extra documents are required, the period may lengthen. Do not create or access a new account during this period because this action can slow down the termination. I will send a acknowledgment email when the account has been terminated and no further play is possible.
Affiliate Account Closure and Commission Impact
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I require that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will settle them in the next regular payment cycle after the closure request, provided no breach is outstanding.
Deactivation of an affiliate account terminates your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accumulated under my affiliate programme rules. If I terminate an affiliate account for breach of my terms, I may withhold unpaid commissions where the breach caused loss or regulatory exposure.
Requirements for Account Closure by Germany Users
You can request closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been confirmed. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have accepted. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute exists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may suspend the account while the investigation continues. Once the review is complete and no restriction applies, I will complete the closure. You stay accountable for activity on your account until the closure is confirmed in writing.
Data Retention After Account Closure
After your account is deleted, I hold certain personal and transactional data to fulfill legal, tax, and anti-money laundering obligations. For Germany users, retention periods follow applicable legal requirements and my internal policy. I limit access to that data and do not use it for general marketing after closure unless you have separately agreed.
I may store records of the closure decision, the reason code, and communication with you. This helps me demonstrate the closure was handled correctly. You may file a subject access request or request erasure where the law permits. But I cannot delete data I am required to keep by a statutory retention duty.
Reactivating and Post-Close Restrictions
A closed account is not automatically reopened. If you reconsider after a voluntary closure and want to return to Spinjoys Casino, you must submit a new reopening request. I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.